Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the KomosOccasions platform (“Service”). By creating an account or using the Service you agree to these Terms. If you are agreeing on behalf of a business, you confirm you are authorised to bind that business.

The Service

KomosOccasions is a multi-tenant event-planning application. Each account (“workspace”) is operated by a customer who is responsible for the data they enter and the communications they send through the Service.

Accounts and security

• You must provide accurate information and keep your credentials secure.
• You are responsible for all activity under your account and those you invite.
• You must notify us promptly of any unauthorised use.

Subscriptions, trials and billing

• The Service is offered on a subscription basis, with a free trial where indicated. Fees and billing frequency are shown at sign-up and at checkout. Prices are in Australian dollars and are the full amount. We are not registered for GST, so no GST is added.
• Subscriptions renew automatically until cancelled. You can manage or cancel your subscription from the billing settings.
• If payment fails, access to certain features may be suspended until the account is brought up to date. Fees already paid are non-refundable except where required by law, including under the Australian Consumer Law.

Acceptable use

You agree not to:

• Use the Service unlawfully or to send spam or unsolicited communications.
• Upload malicious code or attempt to breach security or tenant isolation.
• Infringe the rights of others or misuse personal information.
• Resell or provide the Service to third parties except as permitted.

Your data

You retain ownership of the data you submit. You grant us the licence necessary to host, process and display that data to provide the Service, including transmitting relevant content to the sub-processors described in our Privacy Policy (for example, to generate AI-assisted drafts or send email). You are responsible for having the necessary rights and consents for the personal information you enter about your own clients.

Website enquiry form for suppliers

If you are a supplier, you can put our enquiry form on your own website. When you switch it on, you agree to the following.

• Your website, your responsibility. You only put the form on websites you own or control. You are responsible for your website and its visitors, including having your own privacy policy and any notice or consent the law requires for your site, such as for cookies or analytics you run.
• Enquiries are yours. Every enquiry sent through the form comes to your workspace. You decide what to do with it and must handle it lawfully, including under the Australian Privacy Principles where they apply to you and the Spam Act 2003 if you send marketing messages.
• The allowlist. The form only appears on the website addresses you list in your settings. Keep that list accurate and remove any site you no longer control. With an empty list, the form will not show anywhere.
• No misuse. You must not change the form to collect other information, place it where visitors could mistake it for someone else’s form, submit fake enquiries or use automated tools to submit them, or tick the planning-team box on a visitor’s behalf.
• We may switch it off. We may pause or switch off the form for your website, with or without notice, if we believe it is being misused, it puts the Service or other people at risk, or we need to for legal reasons. Enquiries already received stay in your workspace.
• The planning-team box. The form includes an optional box, never ticked for the visitor, that lets them ask the KomosOccasions planning team to contact them about planning their whole event. Only if they tick it do we receive a copy of their name, contact details, event type, preferred date and postcode. For that copy, we act for ourselves, not for you: the visitor becomes our lead, and we contact them under our Privacy Policy. You cannot remove the box or stop a visitor from ticking it. Visitors who leave it unticked are never contacted by us, and a visitor can withdraw at any time. You can see whether a visitor ticked the box and when their details were shared, but not our copy.

AI-assisted features

Some features use automated systems to generate suggestions, drafts and summaries. These outputs may be inaccurate or incomplete. You are responsible for reviewing any AI-generated content before relying on or sending it.

Availability

We aim to keep the Service available but do not guarantee uninterrupted access. We may perform maintenance, update features, or suspend access where necessary to protect the Service or comply with the law.

Liability

Nothing in these Terms excludes rights you have under the Australian Consumer Law that cannot be lawfully excluded. Subject to those rights, to the extent permitted by law our liability is limited, and we are not liable for indirect or consequential loss. The Service is provided “as is” except as required by law.

Termination

You may stop using the Service and close your workspace at any time. We may suspend or terminate access for breach of these Terms. On termination, your data is handled as described in our Privacy Policy.

Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes, and continued use after changes take effect constitutes acceptance.

Governing law

These Terms are governed by the laws of Australia. Disputes are subject to the jurisdiction of the Australian courts.

Contact

Questions about these Terms? Contact support@komosoccasions.com.